One of the first things that I experienced in Japan was the customer service, our first restaurant outing was the first time I saw this first hand. I had heard KJ talk about how polite everyone was and how they bowed at 90 degrees. Everyone knows that bowing is a sign of respect in Japanese culture, but I didn’t to know to what extent they performed this act. At first it was very strange to see a person bow as you left a restaurant or even McDonalds, but soon it became very natural. I felt like when I returned a bow I was responding with respect. It seems that America has lost its emphasis on customer service in certain industries, such as food service. Fast food in Japan has much of this customer service that has been lost in America, it was very strange the first time someone bussed by tray in a McDonalds. This experience was difficult at first because I thought to myself “I can bus my own tray,” but then I thought about how this is something that has been lost in America. It seems that we have become accustomed to the poor customer service and occasional attitude we encounter when dining. It seems that in America we see fast food as a quick meal, where we can fulfill our hunger quickly, but in Japan they focus on service and providing “good food quickly.”
4 Comments so far
Leave a comment
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <pre> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
Most of the people in Japan were nice and polite. In all of the stores i went into they were always willing to help you, and were patient with my broken japanese. I found it a bit weird at first too when the bust my tray at McDonalds.
Comment by kolodgie June 22, 2008 @ 6:16 pmI had some trouble adjusting to the bowing that everyone was doing around me. It just seemed strange and different. But, yeah after a little while you get used to it, and it doesn’t seem weird at all. America would certainly be a better place if people just added little more respect into their greetings of one another.
Comment by mikeinjapan June 24, 2008 @ 12:00 amI will never forget how amazing the customer service was there. I met up with a Japanese friend that i have in Osaka, and we were looking for a bar to go. We found one, walked in, and it was veeeerry pricey. More than either of us wanted to spend so she asked the host where we could go for cheaper. He left his bar, and walked us 2 blocks to a different one…. Simply amazing…
Comment by goodwi47 June 25, 2008 @ 12:57 pmYou’re right… people there were so polite and hardworking. Everybody even seemed so happy! It was very strange going into mcdonalds and having all of the people working there be so skinny and happy. You will never see something like that in the U.S. usually you either have young kids working who are inexperienced and like to slack or you get the really old (usually overweight) people that hate their life.
Comment by blackbr4 June 26, 2008 @ 5:21 pm